The launch of Amazon FBA service has been impacting the whole online-business world. More and more e-commerce business owners are choosing Amazon FBA as their fulfillment choice, thanks to the great convenience brought to the buyers. 

As a sourcing agent, we are also receiving many inquiries about shipping to Amazon warehouses from our customers every day. Here we have collected and chosen the 7 most frequently asked questions and share our knowledge and insight on these typical questions. 

If you are a new Amazon seller, thinking of shipping from China to Amazon FBA, you can find all you need to know in this complete guide. 

For convenient reading, you can click the link below to be directly navigated to the related chapter.

  1. How to Ship from China to Amazon FBA Warehouse? 
  2. Which Shipping Method Should I Choose to Ship from China to Amazon FBA?
  3. How Do I Package and Label the Goods for Shipping to Amazon FBA?
  4. How to Send Directly from Alibaba to Amazon FBA?
  5. How to Track the Shipment to Amazon FBA from China?
  6. What Can I Do if Goods are Lost after Arriving at Amazon Warehouse? (Real Case Analyzed)

 1.How to Ship from China to Amazon FBA Warehouse? 

What is Amazon FBA? 

Amazon FBA (Fulfilment By Amazon) is the fulfillment service offered by Amazon, in the hope of making selling easier for its sellers. With FBA service, you can store your products in Amazon’s fulfillment centers, and Amazon staff will be responsible for picking, packing, shipping and handling all customer inquiries and returns for these products. 

3 Ways to Ship Your Goods from China to Amazon FBA 

If you are an Amazon seller who imports from China, once you decide to use Amazon FBA service, the first question you need to fix is to determine the way of shipping your goods from China to Amazon FBA warehouse. Basically there are 3 ways as shown below, we’ll dive into each way, elaborating its pros and cons, so that you can choose the most suitable way for your specific situation.

Method 1: Direct Shipping from China to Amazon FBA 

Here when we talk about direct shipping, we refer to direct from supplier to Amazon FBA. As an overseas importer, this is the easiest and most convenient way to use. If you compare with below another two methods, you’ll also find it the most cheapest method.

Once you decide to use direct shipping, either it is the supplier who arrange your shipment to Amazon warehouse, or you find your own FBA freight forwarder. If both you and the supplier cannot find an FBA forwarder, you can consider shipping via Amazon prep service company as discussed below.

While choosing to use direct shipping, the next step is to choose the shipping method from express, air freight or sea freight, which you can find more details in chapter 2. 

One thing we need to suggest here is that if you use express, like UPS or Fedex, then it’s best to ship directly from China to Amazon FBA, because express rates are the same all over the US and no other extra domestic charges will occur, compared with shipping to your home first or using a 3rd party company. 

If you use sea freight, you’ll need to consider other factors to decide the best method. Keep reading and you’ll know how.

Method 2: Ship to Your Home First, then to Amazon Warehouse 

Given the feature of Amazon FBA service, if you do not ship your goods to your home, you’ll never have the chance to see your products. This is also the most obvious advantage of shipping your goods to your home first, allowing you to touch and check your products. 

As such, if any quality problems are identified, you can fix it at first hand before your customers purchase them, eliminating the risks of bad customer reviews. 

Sounds great, right? However the above advantage also comes with a price, or additional high transportation cost from your house to Amazon warehouse. So before choosing the method, be sure to check about the nearest Amazon warehouse to your home, if the transportation cost is acceptable and not affecting much of the product profit, you can definitely choose this method. 

Method 3: Ship Via Prep Service Company, then to Amazon Warehouse 

A prep service company is a 3rd party company who can help you handle import customs clearance, transport goods to Amazon warehouse from your supplier, conduct product inspection, package and label your goods as per Amazon specific requirements. 

As you’ll learn from below packaging chapter, Amazon has its own specific packaging and labelling requirements, it is a bit complicated and not all suppliers can do that, so if your supplier is not experienced or trained in FNSKU labelling, and you do not want to do it yourself, then shipping to a prep service company is a good choice. 

a. American Prep Service Company 

There are many such companies on the west coast of the US, such as California. These companies help Amazon sellers ship their goods from China to Los Angeles. 

The advantages of using an American Amazon Prep service company is that these companies can help you do the arrival inspection to check if the goods are damaged during sea transportation after a long time. Eliminating those problem products can help reduce the bad reviews under your amazon listing. 

Another advantage is that if your Amazon warehouse is close to the prep service company, then the total shipping cost can be lower than direct shipping from China to Amazon warehouse. So if you decide to ship via the 3rd party company, you’d better choose one near Amazon warehouse. 

For example, if you choose a pre-shipping company in California, and your Amazon warehouse is in New Jersey, as mentioned above, your goods will be arranged to ship to Los Angeles first from China, then the third-party will need to transfer the goods from LA to New Jersey by train or truck. You can imagine how much the local transportation cost will be. In this case, if you can’t find such a third company near New Jersey, then shipping directly from China to New Jersey Amazon warehouse would be cheaper. 

b. Chinese Prep Service Company 

The Chinese prep service company can also directly ship your goods to Amazon FBA warehouse. However, in China, there are not as many prep service companies as in the USA. Chinese sourcing agent company usually play the role of a prep service company. 

The price of using a Chinese prep service company is also very reasonable. The only thing is that you may need to bear the transportation cost from the supplier to the warehouse of the sourcing agent. But no worry, the cost is cheap as it’s in China. You can check it case by case, then see if it is acceptable.  

Another great benefit of using Chinese prep service company is that if any quality problems are found, you can return your goods to the factory. However if the quality issues are found after arriving in the USA, usually the defective goods will be handled locally, instead of returning to the Chinese factory, due to the high logistics cost, and the complicated import procedures involved.  

Comparison of 3 methods 

In order for you to have a clearer picture of the pros and cons of the above 3 methods, we also make a summary below for your easier understanding.

3 MethodsProsCons
Direct from suppliers to AmazonCheapest, fastest, most convenientCannot control product quality
To Your HomeCan inspect quality and control defect rate by yourself

Can label products by yourself
Additional transportation fee from home to Amazon warehouse

Additional transportation time needed
Via 3rd PartyCan help inspect product quality and label products

Can help transport to Amazon FBA smoothly.
Expensive labor cost for 3rd party in US.

Extra shipping cost than directly ship from supplier to Amazon.

2. Which Shipping Mode Should I Choose to Ship from China to Amazon FBA? 

If you are an American Amazon seller, once you decide on one of the above methods to ship your goods to Amazon FBA, you’ll also need to choose the shipping mode to transport your goods from China to the USA. Usually there are 4 choices available, they are:
  • Express Shipping 
  • Sea Freight
  • Air Freight
  • Air Freight UPS Combined or Sea Freight UPS Combined
In the following paragraphs, we’ll share our insights and knowledge on each transportation mode to help you decide the best way for your Amazon merchandise.

a.Express Shipping to Amazon FBA

It is the most convenient and easiest way for the recipient, as all the recipient needs to do is to sign for the goods upon arrival, and no need to worry about the import customs clearance. The chosen express service company will handle all the import procedures. 

Globally there are many such express companies, such as UPS, Fedex, DHL and other smaller companies. We’ll suggest to use UPS and Fedex as they have strong network in the USA and delivery delay seldom happen. 

When to use express shipping? 

It is most suitable for goods between 1-1000 lbs (less than 500kgs) and usually takes 4-7 days from China to the USA, dependent on different locations. 

For example, if you are a new Amazon seller, and import 100 kgs of goods for your first trial on Amazon, then express shipping is the best shipping method. Because as you will learn from below 2 methods, both air freight and sea freight are more suitable for transporting much larger volume of goods, as lots of fixed fees are involved, leading to higher total cost than express. 

Note: As express shipping is via air transportation, it’s not allowed to ship products that contain lithium battery, liquid, or powder. However, there are some Chinese express agents who can help you transport these products, but it is very hard to reach out to them, and the prices are usually 50%-100% higher than normal shipments. 

If you really need to import these products and sell on Amazon, you can reach out to Jingsourcing for help. 

Shipping Cost

It is very easy to calculate the express price. Take Fedex as an example, their cost is $6-$7 per kg throughout the year. You can easily get the total cost for one delivery by multiplying the weight by price per kg. 

Please be noted that be sure to choose the shipper to pay the customs duty, as the Amazon staff will not pay it for you, they are only responsible for receiving the goods upon arrival. 

Note: when using air freight or express shipping, for those light weight products, such as foam, the express service company will calculate the express fee based on dimensional weight, instead of real weight of products. 

For example, either the express company or air freight company, they’ll not charge the same fee for 1kg of iron, and 1kg of foam, as the volume of 1kg of foam is way too large. If you want to learn more about how to calculate dimensional weight, please click to learn about dimensional weight. 

b. Sea Freight to Amazon FBA

Sea Freight is one of the most complicated methods of transportation for import and export. Although it usually takes a long time, such as 25-40 days get to US port from China, it is still one of the most popular shipping methods, largely thanks to its low cost for large volume of goods.  

When to use sea freight? 

You may ask when shall I consider sea freight shipping? Will it have to be a very large volume, like 1 container? Actually once the volume of your merchandise reaches over 2CBM, you can choose to use sea freight for cost saving. 

For some products, sea freight is the best choice. For example, the products of low value, but with very large volume, such as plastic lunch boxes, wine decanter bottles, wine glasses, etc. For those products, if you go by express or air freight, the cost will be too high to make any profit. 

Other products prohibited by air transportation must go by sea freight shipping, such as goods containing lithium battery, liquid, or power products, etc. 

How to find sea freight forwarder for shipping to Amazon? 

Basically there are two ways. You can either find one yourself, or ask your supplier to handle it for you. 

The biggest difference between an FBA specialized freight forwarder and a normal one is the total shipping cost. For an FBA forwarder, as there are large volume of merchandise shipped to Amazon warehouse everyday, the shipping cost can be much lower. 

Another difference is that, before shipping goods to Amazon warehouse, the FBA freight forwarder needs to book a delivery time with Amazon warehouse. For all of those special operations, a professional FBA forwarder knows much more clearly than a normal one. 

Even though you can find freight forwarder based in China and the US, I recommend you to use the one based in the US. Because there’s no time zone difference between your communication. If you decide to use your own freight forwarder, you need to ask your supplier to quote you FOB price or ExW price, depending on if your freight forwarder arranges to ship from a seaport in China or supplier’s warehouse.

If it is difficult for you to find a good FBA freight forwarder, no worry, you can turn to your Chinese supplier for help. If your Chinese supplier has sold to many Amazon sellers or shipped to Amazon FBA before, they probably have a good resource of Amazon freight forwarders. 

In this case, just make sure the shipping cost they quote you is all included cost covering sea shipping cost and land transportation cost, instead of only shipping to the seaport of US (CIF term).

Shipping Cost

As the 2 phases of transportation involved during shipping from China to Amazon warehouse, the total shipping cost under this method is dependent on sea freight cost and land transportation costs. 

Sea freight cost varies between months and there are peak seasons, especially during high seasons. You need to check the cost with the freight forwarder at specific time. The good thing is that, overall, the cost of sea freight is usually 80% lower than that of international express or air freight. 

In terms of the land costs, please note that if your Amazon warehouse is in the Western United States, the costs will be much lower; if the warehouses are in the East, the cost is higher.

In summary, regarding the price, according to our experience, here we’d like to give you a reference price ($200-300/CBM) for all the included shipping cost from a China port to an Amazon warehouse in the USA. This reference price should be able to help you estimate the shipping costs of any product into the U.S. 

If you want to learn more about how to calculate shipping cost, you can read our another article: What’s the Shipping Cost from China to USA for 7 main shipping methods (2019 Updated) 

c. Air Freight to Amazon FBA

Like sea freight shipping, you will need to hire a professional freight forwarder to handle all the shipping and import procedures. 

If you use air freight, the delivery time from China to Amazon warehouse takes a few days longer than express shipping, but the total shipping cost will be 10%-20% lower than express. 

When to use air freight? 

Considering the 10%-20% lower cost of air freight, you may think it is a good way to ship your products. However, it is only suitable for goods over 1,000 lbs (above 500kgs). 

As for each air shipment, no matter how small, it will incur lots of import processing fee, leading to higher cost than express shipping. So if your goods are less than 500kgs, then express shipping and sea freight are your best choices. 

Like express shipping, the cost of air freight will be calculated based on dimensional weight. And it prohibits products containing lithium batteries, liquid, power, etc.

d. Sea Freight UPS Combined or Air Freight UPS Combined 

Both Sea Freight UPS Combined and Air Freight UPS Combined are not widely used, neither are they considered as the traditional shipping methods for international trade. Also, the abbreviation of SFUC and AFUC are coined by us for easy of use. 

For those two modes of transportation, currently you’ll find most of the service providers are Chinese freight forwarders, as not all shipping service companies can provide this service. Moreover, only when the goods are shipped to American Amazon warehouses, you can ask for this service from those Chinese forwarders. 

The difference between those two methods and traditional sea freight or air freight is that, under traditional methods, after the forwarders finish the import customs clearance procedures after goods arriving at an American seaport or airport, they’ll find a truck to transport the goods to Amazon warehouse; while under SFUC or AFUC, it is UPS working for the local logistics and transports the goods from port of landing to Amazon warehouse. 

For those two methods, we’ll share a reference price below so that you can do an initial calculation for your shipment to decide on the best method. 

a. Sea Freight UPS Combined (SFUC) 

If you choose to use Sea Freight UPS Combined to ship your goods, the good thing is that it is much faster than using traditional sea freight, but will be more expensive. So if ever think traditional sea shipping is too slow, and cost for air freight or express shipping is too expensive, then SFUC can be a good alternative choice. 

For your quick reference, about the shipping cost, price for above 100kgs of goods going to US West is $1.5, going to Cent.am is $1.6, going to US East is $1.8.

Note: For some goods with high taxes like textiles, hardware and accessories, some freight forwarders will charge you extra, i.e. $0.3-$0.4 per kg.

b. Air Freight UPS Combined (AFUC) 

Like SFUC, for AFUC, it takes a few days longer than express shipping, but the price is 10-20% lower than express. Also, you do not have to wait for your goods reaching over 500kgs to use AFUC. 

Below chart shows the rate for AFUC for rough reference. You can check the real-time quotation accordingly.

USABelow 100kgsAbove 100kgs
US West4-5 USD3.8-4 USD
Cen.am4-5.2 USD3.9-4.1 USD
US East4.5-5.3 USD4.3-4.5 USD

3. How Do I Package and Label the Goods for Shipping to Amazon FBA?

After settling down the shipping issue, you may start to turn your eyes to your goods. As all Amazon goods need to be packed based on Amazon packaging requirements, you may wonder how to ensure your supplier understand those requirements and make sure your goods arrive undamaged and ready for intake to Amazon fulfillment centers. No worry, keep reading, we’ll tell you. 

a. Know Amazon packaging requirements: 

1)Outer Packing 
  • Size: Using boxes with dimensions measuring at least 6 x 4 x 1 inches and weighing at least 1 lb (but no more than 25 inches on any side and under 50 lb total) can reduce delays in receiving.
  • Weight: Boxes must not exceed the standard weight limit of 50 lb, unless they contain one single oversized item that exceeds 50 lb.
  • For a single oversized item that exceeds 50 lb, attach a label that clearly indicates Team Lift on the top and sides of the box.
  • For a single oversized item that exceeds 100 lb, attach a label that clearly indicates Mechanical Lift on the top and sides of the box.
  • Boxes containing jewelry or watches must not exceed 40 lb.
  • Material: Use a rigid, six-sided box with flaps intact, such as B flute regular slotted cartons, which can be commonly used for shipping products overseas with the following features:
Note: 
  • Boxes that are excessively large relative to the oversized units may be subject to the restriction of shipping privileges, additional fees, or refusal at a fulfillment center.
  • Carton weight policies are strictly enforced. Sending overweight cartons to the fulfillment center may lead to the blocking of future shipments.

2)Product packaging

  • Material: Boxes, poly bags, air bubble films, are commonly used as product packaging.
  • Wrapping: Wrap all items separately. Each unit, including multiple-volume book sets, must be contained within a single, secure package.
  • Protecting: Use 2 inches of cushioning between each of your items and the inside of the box. After you pack your box, shake it gently. The contents should not move when shaken.

Note: 

  • Poly bags with a 5-inch opening or larger (measured when flat) must have a suffocation warning, either printed on the bag or attached as a label.
  • Poly bags must be transparent and completely sealed.

b. Know Amazon labeling requirements:

Right labeling will allow Amazon to move your inventory rapidly to their network and become available to sell faster and reach your customers sooner.

  • FBA shipping label: Each box you include in the shipment must have its own unique FBA shipping label printed from your Shipping Queue.
  • FNSKU: All products require a scannable barcode( FNSKU). Any FNSKU you use on a unit must be unique and must correspond to one unique product. For example, each assortment type, such as size or color, must have a different FNSKU.
  • Unit Sets: unit sets must be marked as sets on their packaging. Add a label to the unit that clearly states that the products are to be received and sold as a single unit. For example, “Sold as set“, “Ready to ship,” or “This is a set. Do not separate.” 
  • Warning sticker: for poly bags, you can print the warning label directly with FNSKU, then no need to worry the worker may miss labeling the warning stickers.

amazon packaging

Note: 

  • When shipping multiple case packs in a master carton, apply the unique shipping label on the master carton.
  • If you are reusing boxes, remove all old shipping labels or markings.
  • The labeling should be easily accessible without unwrapping the product. Avoiding corners, edges, curves.

c. How to Put Amazon Label on My Products? 

After being aware of the packaging and labeling requirements, the next you’ll think about which is the best way to put the label on the products. Typically there are 3 ways available. You can choose one based on your situation. 

1) Label it by your chinese supplier 

If you ask your Chinese supplier to label the goods, then be sure to advise them the packaging requirements as specific as possible. As Amazon packaging requirements are a bit complicated, make sure your supplier fully understand them and do it correctly. 

Ask them to take pictures to double confirm with you if they are doing in the right way. If not right, you can ask them to redo it. Usually, labeling by your Chinese will not cost extra money. 

2) Label it by yourself 

If you want to label it by yourself. Then you’ll have to choose to ship the goods from China to your home first. 

If it is a first small trial order for Amazon, you may consider labelling it by yourself. For larger orders, before you choose to do so, you need to consider if you can spend the additional time to label the goods one by one. 

3) Label it by a 3rd party Prep service company 

If you want to label it by a 3rd party company, then you’ll have to choose to ship the goods to your 3rd company. Usually these 3rd party companies have a professional FBA team who are rigorously trained and practiced in FNSKU labeling, bundling, polybagging, and all other requirements.

The only thing is that the labor cost in the USA is rather high, 5-6 times higher than in China. For example, if labeling one product in China costs $0.02, it costs around over $0.1 in USA. 

As mentioned earlier, there are not as many Chinese prep service companies as in the USA. Usually it is the Chinese sourcing agent companies who play such a role of prep service company. 

4.How to Send Directly from Alibaba to Amazon FBA?

“How to send directly from Alibaba to Amazon FBA?” is a question mostly encountered by those new Amazon sellers who want to source products from Chinese suppliers through Alibaba. Essentially for this question, it all comes down to finding a freight forwarder by yourself or through the supplier. 

Alibaba is a B2B international trade platform, and does not offer logistics service. So if you want to ship directly from Alibaba, you’ll have to ask the supplier from alibaba to find you a freight forwarder to ship your products to Amazon warehouse.

If you choose to find your own freight forwarder to help ship your goods to Amazon warehouse, you need to ask your supplier to quote you FOB or ExW price. Then ask your freight forwarder to ship your goods either from a port of loading closest to your supplier, or from the warehouse of your Chinese supplier.

Tips for Direct Shipping from Alibaba to Amazon FBA 

Many Amazon sellers will say direct shipping from Alibaba to Amazon FBA has high risks, especially when you do not have QC before shipping. As the suppliers may not package or label your products in the right way, or even send out defective products, etc, all of these can cause damage to your amazon ranking.

So if you have to ship directly from Alibaba, it is ok if you’ve been ordering many times from a reliable supplier. However if it is the first order from a new supplier, you have to hire a QC / agent to inspect the quality, packaging, and labelling, etc. 

Below we also briefly summarize the pros and cons for direct shipping from Alibaba. 

Pros

  • Save the shipping time for several days or a week
  • Some suppliers can help with packaging and labeling according to Amazon for very low cost or even free.

Cons

  • Nobody help you inspect the product quality. If your customer receive defective products, they’ll leave bad reviews, causing your Amazon ranking to drop down, even worse, your listing will be closed.

Note: 

Sometimes suppliers will promise that they will arrange well for shipping your products to Amazon, but actually many of these suppliers have no or little experience with Amazon business and don’t have many resources for Amazon preparation work. 

Therefore, if you insist on dealing directly with suppliers on Alibaba directly, be careful to choose reliable, experienced suppliers who really have the ability to make your products and ship according to Amazon requirements.

In addition, you may also meet the language barrier when you try to communicate with suppliers on Alibaba. Because in present China, still many staff in manufacturers cannot speak good English, which will lead to misunderstanding, making products or packaging or labeling with wrong requirements.

In this case, you will need a sourcing company to help you source reliable suppliers, communicate, negotiate price and arrange shipping for your Amazon business.

5. How to Track the Shipment to Amazon FBA from China?

After shipping is arranged, you may wonder if you can track your cargo during the transportation. The answer is yes! You’ll easily find how after reading, let’s go ahead.

Track express cargos

You only need to open your express company official website and input your express tracking ID number then you can easily get your cargo tracking records.

fedex

Track air or sea cargos

For international air or sea cargos, especially which need transit shipment or to be shipped in batches, we all hope to know our cargos’ real-time shipping information.

But the thing is for both traditional sea and air freight, goods are handled by small freight forwarders. Unlike big global companies like Fedex, those small forwarders do not have their own tracking system. It’ll be more difficult for you to track the real-time shipping information for your goods. Below we’ll share how to track your cargo using air or sea shipping. 

Method 1: Inquire freight forwarder 

As mentioned, the small freight forwarders do not have their own tracking system, so if you want to know the shipping status of your cargo, you need to reach out t o the salesman or customer representative of your forwarder, they’ll tell you where your cargo is now. 

In cases when you find freight forwarders through your supplier, you can directly ask your supplier about the status of your goods, instead of reaching out to the forwarder yourself, as most of the time, those freight forwarders cannot communicate with you in English.  

During either sea or air transportation, you just need to check about the estimated date at below critical stages: 

  • Date when goods leaving China seaport or airport 
  • Date when goods arriving American seaport or airport 
  • Date when goods pass through US customs clearance 
  • Date when goods get to Amazon FBA warehouse 

Method 2: Track via the airline or sea shipping company

Although the freight forwarder under sea shipping or air shipping does not provide a specific tracking website, you can track the status of goods in that specific container or flight through sea shipping companies (such as Maersk, COSCO) and airline companies (such as Air China).

However, tracking via those websites, you can only get the information related to when the goods left China port of loading, the estimated date arriving in the USA, or the estimated date when your goods will be unloaded from vessels or planes. 

If you need to know when your goods will pass through customs clearance or ship to Amazon warehouse, you can only ask the freight forwarder who help you arrange the shipping.

a.check via airline company

You just need to enter the tracking number of your air waybill on the website of the airline company. For example, as shown below. 

air tracking

You can find the tracking number of your airway bill at its right top (shown below).

airway bill

 

b.check via sea shipping company 

You just need to input your Shipping Company Name, Container Number, B/L( Bill of Lading) Number or Vessel Booking Number according to your shipping company request. Below is an example for Maersk line. 

sea tracking

 

Just with a click on “track”, you can get detailed information, such as the port of departure, the port of transit, the port of destination and estimated time of arrival, etc.

6. What Can I Do if Goods are Lost after Arriving at Amazon Warehouse? (Real Case Analyzed)

Although goods are not lost often by Amazon, we still need to know how to solve the problem when we lost our goods. Here I’d like to share one real case about how one of our customers solved his problem step by step, when Amazon lost his cargos.

Case description:

Our agent helped our customer shipped about 110 boxes by express to his Amazon warehouse. Amazon signed the delivery receipt of 110 boxes upon goods’ arrival. But after two weeks, our customer found 40 boxes of goods are missing.

What happened? What caused the loss of goods in Amazon warehouse? Our customer looked into the issue and got his compensation from Amazon with the help of Amazon customer service and our agent. 

Below are the solution steps our customer used. You can also try to follow these steps if similar problems happen. 

Step1: Contact Amazon Customer Service

Maybe Amazon still has your goods or only batches are shown on the seller system, or Amazon does lose your goods. To find out the real situation, you need to contact Amazon customer service to tell them that you lose your products and ask them to check what happened. 

Here are 3 ways to contact Amazon Customer Service Contact: 

  • Amazon “Call Me” service: recommend for speedy assistance.
  • General Help contact: 
  • Toll free: 1 (888) 280-4331
  • Español número gratuito: 1-866-749-7538
  • International: 1 (206) 922-0880 — charges may apply
  • Get to chat with Amazon customer service: 
  • Our customer contacted Amazon customer service and was told that they couldn’t find his 40 boxes. So what should we do to prove that it is Amazon that lost our goods?

Step2: Prepare Your Delivery Receipt 

In case of goods lost after arriving at the warehouse, you need to show Amazon your delivery receipt as important evidence.  

Your delivery receipt will show that Amazon has received your goods with right quantity after they check your goods’ quantity and other details.

Step3: Prepare Product Invoice 

If it finds out that Amazon does lose your goods, you can get your product Invoice ready for compensation. You can get it from your supplier/agent to show Amazon about the value of your goods. 

For additional help, below I share the flowchart about the whole process of how to find out your items are lost and how to report to Amazon to solve this problem.work flow

The End

Thanks for reading this article and welcome to leave your precious comments. Please inquire us if you have any more questions, we will answer your questions and collect for our next related article.

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